FAQs

Products availabilty / Next day shipping
All items listed in our store are available in our warehouse.
Place your order before 3pm(SGT) Monday - Friday and your order will be picked up by courier the next working day.

What is the available delivery method?
Free local delivery within Singapore for orders over $50.

We deliver via courier service to your doorstep within Singapore. Tracking is available and free redelivery. Please ensure address is valid and provide a valid mobile number for delivery purposes.

International Shipping

We ship Worldwide! We provide real time shipping rates at checkout. 

Delivery Duration 
We strive to deliver your order within 4 working days. 

Do you have any physical store? 
No, we do not have a physical store, but you can shop with us 24/7 on 5goldshop.com.sg

Bulk Orders
If you are interested to order a large quantity of any item from us, please send an email to Ahying@5goldshop.com.sg. Please include the item name, colour, quantity and your contact information. 

I have not received any newsletter despite having signed up with your newsletter.
We will send our newsletter to inform you of new products. Please check that our mails have not landed in your junk/spam folder. 

How do I contact Five Gold Shop?
For general queries or for queries regarding your orders, please email us at help@5goldshop.com.sg

Returns & Exchange
If the item you purchased is not what you ordered or is damaged, we will refund or exchange your goods. Email us at help@5goldshop.com.sg before sending any returns.